Service & community design · Civic loop

Table Talk

Turning a standoff over a community's own environment into a conversation it could win.

My role
Research lead —
protocol design & synthesis
Partner
Harambee House
Hudson Hill, Savannah GA
Context
SCAD grad studio
DMGT 740 · team
Year
2019
10 weeks
Table Talk — project snapshotproject snapshotimages/tabletalk-snapshot.jpg
01 — Reconnect

Re-entering a community that had been let down before

After a decade-long gap in SCAD–community partnerships, Dr. Mildred McClain of Harambee House brought our team into Hudson Hill — a predominantly African American, Gullah/Geechee neighborhood hemmed in by the Georgia port, freeways, and chemical plants.

Route 3BOnly transit line
8 : 1Liquor licenses vs. food outlets
15 yrsEPA grants to fight industry impact
Neighborhood map (port + 516 freeway)
Neighborhood map (port + 516 freeway)
Neighborhood map
(port + 516 freeway)
images/tabletalk-01.jpg
Port / industry context
Port / industry context
Port / industry contextimages/tabletalk-02.jpg
02 — Learn the place

Mapping who held power — and who didn't

My roleI built the research protocols and led the methodology, then ran the synthesis that turned raw field notes into strategic direction.

Primary research ran across three worlds that rarely sat in the same room: Hudson Hill residents, city officials (Savannah's Office of Sustainability, community outreach), and the Georgia Port Authority.

Research wall / affinity mapping
Research wall / affinity mapping
Research wall /
affinity mapping
images/tabletalk-03.jpg
Stakeholder profiles (residents → port → city)
Stakeholder profiles (residents → port → city)
Stakeholder profiles
(residents → port → city)
images/tabletalk-04.jpg
03 — Listen

The interviews reframed the whole problem

We're tired and we're done with people trying to shove what we don't want down our throats.
— Hudson Hill resident

It wasn't only about pollution. It was about power and broken communication — residents shut out of the decisions shaping their own neighborhood. That shift, from environmental problem to communication problem, set the design direction.

Team synthesizing the interviews into a systems overview
Video — team synthesizing insights into a systems overviewvideos/tabletalk-synthesis.mp4
04 — Synthesize

Two insights cut through the noise

My roleLed the data-synthesis phase — clustering interviews into the insights that everything downstream had to answer to.

Good neighbors, not equitable partners

Industry counts meeting attendance and small donations as partnership. Residents want a genuinely equitable seat — not goodwill.

A seat at the table

Residents demand real involvement in decisions that affect them — and, tired of waiting, are forming their own environmental-justice group to get it.

05 — Map the system

A burnt-out community at the fulcrum of a wicked problem

With this many stakeholders, information flowed badly or not at all. So we mapped the actual communication channels — and the blocks sitting between residents and everyone with power over their future.

Communication-channels & “blocks” system map
Communication-channels & “blocks” system map
Communication-channels & “blocks” system mapthe diagram with residents at center and the blocks to each stakeholder groupimages/tabletalk-05.jpg
06 — Build the toolkit

Table Talk: turn the standoff into an equitable negotiation

A facilitated role-play card system that puts residents, officials, industry, and advocates around one table and has them trade seats to work a real issue together.

Character archetype cards
Issue cards
Disruption cards
Motion cards
Reflection cards

Crucially, it was built to be run by Harambee House — not by us. The community keeps the tool after the studio ends.

The card deck (archetype / issue / motion)
The card deck (archetype / issue / motion)
The card deck
(archetype / issue / motion)
images/tabletalk-06.jpg
Workshop in play at Harambee House
Workshop in play at Harambee House
Workshop in play
at Harambee House
images/tabletalk-07.jpg
07 — Hand off

Designed to outlive the semester

Ten weeks couldn't solve a decades-old injustice — but they laid real groundwork: a tool the community owns, and a blueprint to digitize it into an ongoing platform with more scenarios, virtual facilitation, and a model other near-port communities could reuse.

What it taught me

Design with a community, not for it.

01

The most valuable thing I made wasn't the deck — it was the research design that let residents define the problem in their own terms.

02

Reframing pollution as a communication-and-power problem unlocked a solution that bureaucracy and donations never could.

03

A tool you hand off beats a deliverable you present. Ownership is what makes a solution last.